Prior approval must be obtained before returning any merchandise. Returns are limited to merchandise purchased during the past 90 days and must be in good saleable condition. Merchandise approved for return is subject to a 25% restocking fee. Customer is responsible for return freight. Items that have been installed, painted, or modified for any reason may not be returned. A Return Goods Authorization (RGA) number must be obtained from Stair Fittings prior to returning goods in order to ensure proper credit and acceptance of returns. RGA is valid for 30 days. After an order has been prepared for shipping, no changes or modifications are allowed, unless approved by Customer Service.